A fast-growing logistics operator was being overwhelmed by their own success — more deliveries, but the same manual dispatch process that had worked for 50 orders a day was buckling under 300.
The dispatch team managed hundreds of daily deliveries using spreadsheets and phone calls. When a dispatcher called in sick, operations ground to a halt. Customers received no ETAs. Drivers didn't know their schedule until the morning of. On-time delivery sat at 71% — a number the operations director called 'embarrassing but accurate.'
Rodion built a complete dispatch intelligence platform: automated load assignment based on driver location, capacity, and availability. Real-time tracking that keeps customers informed with live ETAs. Digital proof of delivery. A web console for operations and a React Native app for drivers — connected by a WebSocket layer that keeps everything in sync.
Within 90 days of launch, on-time delivery hit 99%. Dispatch time dropped by 40%. Customer support calls about late deliveries dropped to near zero. The operations director called it 'the single best operational investment we've made.'
